Overview
The Trust Library Search feature in SafeBase allows organization users to efficiently find content from an organization’s Trust Library and generate AI-powered answers to specific questions. This feature is designed to support internal users working in the SafeBase app and is distinct from the public-facing Trust Center search.
Trust Library Search Uses
With Trust Library Search, users can:
Find content: Retrieve relevant documents, Knowledge Base entries, Trust Center updates, Trust Items, and more from the organization's Trust Library.
Generate answers: Use generative AI to concisely answer a one-off question backed by source content.
How to Use Trust Library Search
Navigate to Trust Library Search
Log in to SafeBase
Go to the Trust Library Search page from the navigation menu
Perform a Semantic Search
Enter a query in the search bar and press Enter or click Search
SafeBase will return a list of relevant search results from the Trust Library
Content types in results may include:
Documents
Knowledge Base entries
Trust Center content and updates
Drata-synced controls and analyzed facts
Click on a result to:
Preview its contents
Explore metadata
Navigate directly to the source (if the user has permission)
Note: The visibility of content in search results matches the role and access level of the member in SafeBase. If the user can’t view certain content in the app, it won’t appear in the search results.
Using Generative Search (AI-Powered Answers)
Once the user has run a semantic search, they can also generate a direct answer to the question:
Click on the prompt that says “Ask SafeBase AI <your question>”
SafeBase AI will use the same query and generate a contextual answer
The user can:
View the answer
Copy the answer to paste it elsewhere (e.g., in a questionnaire or email)
Review the source content used to generate the answer
Important Notes for Multi-Product Organizations
Semantic search supports results from all products by default.
Users can filter by specific products if needed.
Generative answers are limited to a single product at a time.
Select the appropriate product before clicking “Ask AI”.
Using Trust Library Search In Slack
If an organization is utilizing the SafeBase Slack integration, organization members can get AI-generated answers from SafeBase directly in Slack using the /safebase-ask-ai command.
To receive an answer to a question in Slack:
Make sure that the SafeBase <> Slack integration is enabled and set up for the organization.
Type /safebase-ask-ai into Slack from a DM or channel and type a question.
Click send to submit the question
Optional step for multi-product organizations only: the Slackbot will ask which product the question is asking about. Select one using the dropdown list
The Slackbot will respond with an answer to the question
Users can:
Click the View in Trust Library Link to go see the generated result in SafeBase
Post the answer to the question in the DM or channel where the search was initiated.
