Overview
Give Trust Center visitors the answers they need, fast. AI Search for Trust Center introduces an AI‑powered search bar that lets customers zero‑in on the right security information without the need to wade through every page of a Trust Center.
Availability
The new Search mode will be available for all organizations, but the Ask AI feature is exclusive to organizations on the following paid SafeBase plans: Foundation Growth, Advanced, or Enterprise.
What’s new?
Mode | What it does | When it shows up |
Ask AI | Uses generative AI to provide a direct, answer to any question and displays the sources used to craft that response. | Visible only to logged‑in visitors after the organization enables “Ask AI on the Trust Center” in their SafeBase Settings. |
Search | Returns content that matches the visitor’s search query.
Public visitors get keyword search across Trust Center Items and Trust Center Updates
Account members get AI-powered semantic search that covers all content on the Trust Center (Trust Center items, Trust Center Updates, knowledge‑base entries, and document contents) | Always available, but it gets more powerful after an access request has been approved |
Both modes always respect Permission Profiles assigned to the visitor’s account. No answer or result includes content that the visitor cannot access.
Screenshots
Ask AI mode
Ask AI mode
Gives visitors direct answers to questions
AI-powered Search mode
AI-powered Search mode
Semantic search across all content types to return search results
Public Trust Center Search
Public Trust Center Search
New search UI, same search behavior
Enable Ask AI in the Trust Center
If Generative AI in SafeBase is enabled, this setting will be on by default.
Navigate to Settings → Generative AI.
Make sure that the setting called Show “Ask AI” in Trust Center is toggled On.
The Ask AI tab will now appear for all logged‑in visitors, respecting their Permission Profiles.
The new search bar can be tested in Preview Mode in order to test functionality from a certain Account or Permission Profile.