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Setting up a Custom URL for your Trust Center
Setting up a Custom URL for your Trust Center
Learn how to add a Custom URL for your Security Trust Center
Written by Natalie Novick
Updated this week

You can configure a custom URL for your customers to easily access your Trust Center. This requires a DNS update on your end.

Choosing your Custom URL

Most of our customers select a Custom URL that uses the following naming conventions:




This enables the Trust Center's URL in the browser to have their company name in it, vs that you see in Preview Mode.

Please see SafeBase's Custom URL for an example.

Note: Selecting a format such as works best, as this is natively supported by our reverse proxy. It may be possible to setup something such as, however configuration will be required on your infrastructure team's end, and we may not be able to fully troubleshoot.

Growth and Enterprise Plan customers:

Please contact us with your desired custom URL as we are now rolling out Cloudflare Custom Hostnames providing additional WAF and anti-DDoS coverage at no extra charge.

We will be sharing 1 DNS CNAME record and 2 DNS TXT records that your team will add for this process to be completed.

Free Plan customers:

To begin, add a CNAME record for the desired URL (e.g., with the target pointing to:



If you use Cloudflare, Fastly, Route53, or similar services, you must add an additional DNS-only (no proxification) CNAME record with the following details:

Note: Replace the site in bold with your company's new Custom URL


Points to:

Our reverse proxy uses Let’s Encrypt to generate certificates for custom URLs that are used for Trust Centers and follow the format of If your domain has existing CAA records, you will need to add an entry for Let’s Encrypt: 0 issue ""

More details can be found here:

Once these steps are completed, the DNS records will take a few minutes to propagate. Please contact us via our support chat, letting us know the Custom URL you have chosen.

We will confirm that things are properly configured, and perform the last couple steps to bring your portal live.

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