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Contact Support & Report Issue buttons
Contact Support & Report Issue buttons

How to setup the contact support and report issue buttons and what to do when they don't automatically open your email client

Matt Szczurek avatar
Written by Matt Szczurek
Updated over a week ago

In the SafeBase Trust Center, there is a feature that gives organizations the ability connect their support and/or security team emails, to the Contact Support and Report Issue buttons located at the bottom of the Trust Center.

This feature is set up via the Trust Center Settings.

To view these settings, please click the ⚙ icon in the top right corner of your Trust Center Editor page.

In the Functionality tab, you will see the Contact Info pane.

Within these configuration options you have ability to Show/Hide the buttons as well as the option to send a user directly to your support site. (This appears when you select Direct to Site instead of the default Send Email)

When a user visits your Trust Center and decides to click on one of these buttons, they will automatically be directed to a new tab with a support email template, or in the case of the Direct to Site option, a new tab will open directing them to the URL of your choice.

Troubleshooting

In Google Chrome, you may find that after setting things up, clicking the buttons on your Trust Center takes you to a blank page.
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This isn't an issue your Trust Center, depending on how things are configured/managed, it may an issue with your browser.

To fix this, please follow these instructions to enable your email client in Chrome's protocol handlers.

Note: If these settings are managed by your organization, you may not have the ability to modify these settings. If this is the case, please reach out to your Google Workspace Administrator

  1. In your browser, paste chrome://settings/handlers in the URL bar and press enter, it will take you to the Protocol Handlers Settings.

    If you see mail.google.com in the Not allowed to handle protocols, remove it by clicking the X button.

  2. Close the settings tab, and navigate to https://mail.google.com. In the right corner of the URL Bar, you should see a small rhombus shaped icon. Click it.

  3. When you click the icon, you should receive a popup that asks mail.google.com to open all email links, click allow.

    Note: If you accidentally click out of the popup, you will have to start the process again, Chrome will automatically add it back to the Not allowed to handle protocols list if the popup closes.
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  4. Head back to your Trust Center and try the button again. If things worked correctly, clicking the button should automatically open the mailto: link.

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