Hello!
If you have received a reCAPTCHA error while requesting access to a Trust Center, please take a moment to try a few of these troubleshooting steps:
Turn off or add the Trust Center URL, e.g., "trust.safebase.io," to any privacy or ad-blocking plugins.
Tools like the browser extension "uBlock Origin" do not play nice with our access request modal.
This includes extensions such as PrivacyBadger, NoScript, and the Strict mode on Firefox.
Turn off your VPN.
We understand that this may be difficult for some who have a corporate VPN turned on by default, but this is known to cause odd behavior and cause the reCAPTCHA failure.
Use Chrome, Edge, or Safari as a web browser.
Privacy-centric browsers such as Brave, Talon, or even Firefox might result in an error.
Do not auto-fill your email/information.
Popular extensions and password managers that auto-fill information may result in an error.
Explicitly allow cookies and scripts from *.recaptcha.net
Instructions will vary by browser or software.
If all else fails, please click on the button below to contact our support team, we will be more than happy to assist.