Knowledge Base (FAQ) - Access Levels

Within SafeBase's Knowledge Base (FAQ), organization members with the Admin and Knowledge Base Editor roles are able to designate access levels to control the visibility level of content based on the intended audience.

Items marked as Internal are only visible to Organization Members logged in to app.safebase.io. These items are not intended for customer or prospect access.

A common use case includes highly sensitive information meant exclusively for internal use, such as company financial data.

Newly created content will have this setting selected by default.

Items marked as Private are visible to external users only after access to the Trust Center is approved and any required NDAs are signed. Private access is for content that is not meant for public visibility.

Common use cases include sensitive information that requires an NDA, such as details about the DLP tools used by an organization. Approved users receive access to both Public and Private items.
​

Items marked as public are visible to anyone who visits the Trust Center’s public URL. These items are intended for broad sharing and should not contain any sensitive or confidential information.

A common use case is displaying questions from the CAIQ questionnaire, which is designed for public disclosure.

Clicking on an item will open a modal window. If you click on a specific question, a side panel will open displaying all relevant details, including the question, answer, comments, and associated metadata.

Users can search and filter as needed.

Individual items can have their visibility changed when editing or creating a question:

When importing content using the Import button, users can optionally include a column to specify the access level for each item. If this column is not included, all items will default to Internal access.