Overview
By default, SafeBase's Slack notifications notify everyone in the desired channel/Direct Message using an @here mention.
Customers on paid plans (Foundation Growth, Advanced, or Enterprise plans) can optionally choose to customize the users or user groups that are notified when messages get created.
Note: We will configure this for you, please contact our live support chat ("Trust Center Configuration -> Setup Other Integration (CRM, Slack, etc)") when you are ready to enable this feature. Once we gather a few details, we'll direct you to create a ticket.
Information you will need: User(s) and/or User Group IDs you'd like assigned.
Event Types
Our bot currently has 5 different event types. Each event can have a different set of users and/or user groups be notified:
Access Request Created
New User Subscribed
File Downloaded
Questionnaire Uploaded
Questionnaire Assignment
Finding a User/User Group ID
User ID:
Search for the username in the Slack search bar
Click their name at the top of the conversation to open their profile modal
At the bottom, you will see a
Channel ID
Channel ID:
In the top menu bar for the Slack app click
gothenPeople & User Groups
Search for the correct user group
Click the
"..."on the right andCopy group ID
Miscellaneous Options
In addition to using user and user group IDs, you may also choose to use Slack's existing built-in groups:
@here: Notifies everyone in the channel who is active.@channel: Notifies everyone in the channel even if they are inactive. These users will see the notification the next time they open Slack.@everyone: Notifies everyone who is a member of your#generalchannel.