Overview
Organization admins receive notifications for access requests, questionnaire submissions, and when an account member leaves a message.
Organizations can control the notifications sent to members. Admins can do this via the Organization member table settings, or individual members can do it in their profile settings.
All automated notification emails triggered by SafeBase will have a from address of notifications@safebase.co, unless you have already set up custom email branding. Regardless of which method you are using during this testing cycle, ensure these emails are allowed through any email security or quarantine tools to avoid delays.
Control which notifications are sent, and where
From Settings, select the Notifications tab to control which SafeBase notifications are sent to your organization, and on which channel — Email, Slack, or Teams.
Notifications are grouped into 5 categories (13 notification types total):
Trust Center, Trust Library, Documents, Questionnaires, and Integrations. Each notification type has its own toggle per channel — for example, you can keep Access request on for Slack while turning it off for email.
The Slack and Teams columns stay disabled until that integration is connected; select the tooltip to go to the Integrations page and set it up.
All notifications are on by default. Nothing changes until you turn one off. Existing settings for document download notifications and item expiration alerts carry over automatically.
Only users with permission to edit Settings can see this tab.
Admin Control of Email Notifications
Note: This toggle only affects email notifications for that member. To control which notifications are sent via Slack or Teams at the organization level, use the Notifications tab above.
Navigate to Settings > User Management. On the User Management table, there is an option on each user account to toggle notifications on/off.
Member Control of Email Notifications
Individual organization members can also control whether they receive email notifications themselves.
Navigating to your profile menu in the top-right corner and selecting "Profile & Preferences" will give you the ability to adjust your email preferences:
