Table of Contents
Feature/Functionality Updates
Webhooks: Knowledge Base entry updates
We've added a new webhook event to trigger when a Knowledge Base entry is updated, allowing customers that subscribe to webhooks to monitor their org's Knowledge Base activity.
New Most Restricted Access Level: Hidden by Default
We've enabled an even more restricted access level for your Trust Center documentation, allowing you to keep particular documents completely hidden from everyone outside of a particular permission profile. Accounts without the appropriate permission will not see the item appear on the Trust Center at all.
You may choose to use this access level to hide documents from those to whom they are irrelevant (e.g., geo- or industry-specific items), or to hide documents that are meant for internal use only. See how it works here (video).
To create a hidden item on the Trust Center:
Configure a Restricted/hidden item. Navigate to an item in the Trust Center editor and click "Edit" at the top right. Select the "Restricted" button, and then toggle on the "Hide unless access granted" button (see below).
Include the item in a Permission Profile. Then, go to Trust Center settings on the lefthand menu bar and navigate to "Permission Profiles," where you can create a new profile or edit an existing profile to include access to the item. If documents are for internal use only, there's no need to add them to a profile.
Assign the Permission Profile to the appropriate accounts. In the Accounts tab, add the appropriate accounts to the Permission Profile.
Learn more about Trust Center documentation access levels in our help center article.