Table of Contents
New Trust Center Content
Custom brand banner image - even for multiple products:
Upload a custom banner image to your Trust Center - or keep it minimal without any imagery. Companies with multiple products can also have unique images per product page.
Custom card icons
Organizations can now upload custom icons per card, per product unlocking more freedom around the branding of the Trust Center.
Reorder + Change Items in Trust Center Cards
Enjoy new self-serve flexibility when ordering cards or changing items within each card to customize for your organization and your customer needs.
Enhanced Analytics Dashboard
Go deeper in proving the ROI of your security programs with new analytics dashboard features.
Filter reports by internal/external usage on your Trust Center for deeper insights
New filter — ‘User Type’ — added to Top Metrics, Account Activities, and Engagements dashboards
Preview vs Edit Mode | Keep access roles clean
Not everyone needs edit level access! Allow certain viewer-only roles to see your Trust Center preview while keeping editing capabilities secure.
AI Questionnaire Assistance Updates
Support for .xls files in AIQA
AIQA users can now upload questionnaires in .xls format for parsing & answering
Feature/Functionality Updates
Slackbot + Teams Integrations for Questionnaire Collaboration
Teams (Closed Beta - Oct 30)
Meet cross functional teams where they are with our Slack and Teams integrations.
Our early Teams version sends Access Request notifications straight to Teams channels to enable easy, breezy collaboration.
Slack notifications sent to team members as questions assigned
Answer and approve questionnaires directly in Slack
Team members can optionally approve while also submitting an answer
Access Request form with Multi-Product Selection Dropdown
Now featuring a multi-product selection dropdown, enabling your customers to easily choose the specific product for which they need documentation.
Knowledge Base Health (currently Beta — GA All Orgs Nov 30)
Keep your Knowledge Base content fresh by:
allowing users to assign a review status to Knowledge Base items
allowing users to assign a review cadence to KB items so that they are marked for review at some future date. Don’t miss next year’s review cycle!
Coming soon…
Bulk actions to assign health status and review cadence
Support for health status and review cadence in bulk import flow
Notifications for when KB items reach their next review date
Multi-Product Permission Profiles (Open Beta)
Supported via Admin App and Slack
Not yet supported in Rules Engine, SFDC App
Assign multiple permission profiles to control which product content account members can access when choosing across multiple products. This includes support for setting multiple permission profiles in the admin app (i.e. Permission Profiles Settings, Approve Access Request flow). Multiple permission profiles can be assigned via Slackbot as well.
Custom URLs for Trust Center Content - watch the Video ▶️
Trust Center card URLs are currently long strings of characters and numbers that are hard to share, but offering human-readable URLs solves this problem. Any user with Trust Center edit privileges can now create a custom URL for content for easy sharing.
Transitioning to Brandfetch for partner icons — Nov 1
We are moving to Brandfetch to display Partner icons in Trust Centers to offer customers better visual consistency, backend stability, and graphic quality! Get ready for the makeover!