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Trust Center - Automated SOC Bridge Letters

Learn how to provide self-service SOC Bridge Letters from your Trust Center

Sean Donovan avatar
Written by Sean Donovan
Updated over 8 months ago

Overview

A Bridge Letter bridges the gap between the end of the last SOC audit period and the current date, to state any changes to the SOC controls, and is commonly requested by prospective customers as part of the Security Review process.

A Bridge Letter usually contains:

  • Static Content

    • The beginning and end dates of the most recent SOC audit period

    • An explanation of any changes to the organization's systems or controls since the audit, if any

    • The signer's name, title, and script-like signature

  • Dynamic Content

    • Date the letter was validated/signed

    • The recipient of the letter (Company or User)

SafeBase allows organizations to configure self-service bridge letters for SOC 1 and SOC 2 reports, reducing the back and forth needed from internal Security teams.


Configure Automated SOC Bridge Letters

  1. Navigate to a SOC 2 Report or SOC 1 Report item and click Edit

    1. These can be found on the Reports or Compliance card

  2. Enable the toggle for the Bridge Letter at the bottom of the item:

3. From there, enter the Letter Template and Signer Name and Title.

  • Note that SafeBase will automatically add the appropriate Organization Logo and Company Name dynamically when the Bridge Letter is downloaded.

4. After customizing the fields, click the Save button in the top right to save the changes.

Visitors can now view or download a Bridge Letter directly from the SOC item.


Document Breakdown

SafeBase features a new “SOC Bridge Letter” section in the item with a PDF attachment.

Once downloaded, the PDF incorporates:

  1. The logo of the Organization

  2. The current date

  3. The recipient

  4. The letter template

  5. The signer's name, title, and signature

    1. The signature is the signer's name written in a signature-like font, generated by SafeBase

  6. A watermark, including a customized footer.

    1. This can be toggled off/on in your Trust Center Settings.


Sample Bridge Letter

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