Table of Contents
New Trust Center Content
Customize RTO/RPO time
Indicate the exact Recovery Time Objective (RTO) and Recovery Point Objective (RPO) time. Now you can accurately communicate time for each, instead of default ranges. To customize, edit RTO or RPO within the "Risk Profile" card.
Feature/Functionality Updates
Enterprise Analytics Dashboard
Gone are the days of struggling to demonstrate the impact of security on your business's top line revenue. With the new Enterprise Analytics Dashboard you can automatically quantify and demonstrate the value security contributes to your company's revenue.
This new dashboard shows:
How many deals security has helped closed
The value of the deals security has influenced
The highest-value security-influenced deals in progress
To note - Enterprise Analytics is available only for our Enterprise customers. To get started reach out here or to your CSM. We will work closely to ensure the dashboard accurately captures how you track revenue and deals in Salesforce, including customization, if needed.
Favoriting Knowledge Base Entries
Within your KB (either internal or public) you can pin important entries by adding a β. These will appear at the top of the list in both internal and public views.
Within the "Knowledge Base" tab, hover over a question/answer to now see the little β. Select this and hit refresh on the page. Magic! This entry will now appear at the top.
Public Knowledge Base
Your Trust Center shows what matters to your security program, and what your customers or prospects want to see. The new public Knowledge Base (KB) further improves self-serve. Now all stakeholders accessing your Trust Center can see answers to common questions.
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Check out Asana's Trust Center and how they leverage the public KB:
To showcase a public KB - navigate to the "Knowledge Base" tab in the app, select the entry you want to make visible, edit and change the "access" field of the entry to "public". Or select "private" if you only want those who have received access to your Trust Center to view.
Bulk download documents
Visitors to your Trust Center can now batch-download selected docs into a zip. They simply need to select the "Bulk Download" button on the "Documents" card.β
