Trust Center Overview

The SafeBase Trust Center contains information about a company's security program. It is organized in categories that allows customers and prospects to quickly find the details they are looking for as part of their review process.

This is how the SafeBase Trust Center looks like before a user has signed an NDA and has private access:

You can simply click on "Get access" at the top of the Trust Center and enter some additional information for your access request.

SafeBase's Trust Center organizes the content into 4 primary sections:

You can either scroll directly to the Documents section to find the item you need, or you can go into the Cards to find any relevant information, based on the relevant topics for your Security Review.

When reviewing Cards, you'll find green checkmarksto indicate whether an Item in that card has additional details, whether it be a linked document or a description, as seen below.

By diving directly into Documents, you will have a view of all the available documents that are publicly accessible or require access approval in order to view and/or download.

Trust Center Updates are used for a number of scenarios. They can be a way for organizations to broadcast any updates regarding their Security Program, such as updated Access Control Policies or their new SOC 2 Type 2 Audit Report, available for review and/or download. Another topic that has been popular amongst SafeBase Trust Centers is post updates regarding the latest vulnerability exploits that have been discovered in order to notify customers proactively.

In either case, if you choose to opt in on receiving these updates via email, simply click on the Subscribe button at the top right. Simply add your email address and click Subscribe.

There are 2 types of searches that can be performed in a SafeBase Trust Center:

Simply click into the "Search items" field and start typing in your search keywords, or you can use the keyboard shortcut. This will return results across Documents and Cards as shown below:

For Knowledge Base (FAQ) searches, organizations can make available any FAQs, that are publicly accessibly, and/or require access approval. The Knowledge Base (FAQ) search will return results matching your search keywords as shown below:

This is an optional feature that may or may not be enabled on the viewed Trust Center

SafeBase's Trust Center Conversations allows for your customers to reach out directly to the team managing SafeBase on any questions or comments they have regarding a Card item, as seen below:

The team managing SafeBase will be notified via email of any new conversations and updates.

If you're interested in taking a look at how this flow works, click on the link for an interactive demo!