Overview
For organizations with multiple products or offerings, SafeBase's Trust Center has a feature that allows them to showcase content for each through a product selection tool. This is also referred to as our Multi-prod or Multiprod feature.
You can see a demo of this feature here.
Note 1: This is a paid add-on feature for Advanced or Enterprise plans. Customers should contact SafeBase Support if they would like to enable SafeBase's Multi-Product feature.
Note 2: This is not a self-serve feature. Once additional product portals have been purchased, customers will work with the SafeBase Technical Support team to enable and configure them.
Multi-Product Navigation
Once enabled, the Trust Center will have additional "Products" available. From the organization member's perspective, the products can be navigated by using the product dropdown in the Trust Center Editor.
Similarly, customers who visit a Trust Center will be able to select a specific product when requesting access.
Additionally, Public URLs for each product can be unique. For example, once enabled, the public-facing URL for each product will follow this naming convention:
Product 1: On-Prem -
https://trust.company.com/portal?product=on-premProduct 2: Cloud Offering -
https://trust.company.com/portal?product=cloud
Unique Multi-Product Content
The content in each product is unique and includes the following:
Dashboards - Selectable in dashboards
Compliance items - Product selected in Trust Center editor / Documents section
Reviewed and Trusted By logos - Added in Trust Center editor per product
Item content - Product selected in Trust Center editor / Documents section
Banner Image - Product Selected in Trust Center settings
Knowledge Base Content - Product can be selected during upload
Questionnaires - Product can be selected during upload
Note: SafeBase AI is product-aware when Multi-Product is configured. This means that AI responses scoped to a specific product will only use content tagged to that product, along with any content marked as Global. This ensures that AI-generated responses remain relevant and do not mix information across products.
Non-Unique Content
Content that is not separated by product (globally applicable)
Organization Logos & Branding Colors
Trust Center Updates
Accounts
Conversations
Integrations
Subscribers
NDAs
How to determine if you need Multi-Product or multiple SafeBase organizations (platforms)
There are two potential approaches to companies with multiple orgs or business units:
1. Multi-Product Trust Center
Manage multiple product or business-unit experiences within one SafeBase organization
Give customers a product selector and product-specific links while maintaining one centralized management experience
Keep access requests, NDA workflows, and integrations centralized
Avoid managing multiple separate SafeBase platforms
Ability to connect current Drata account
SafeBase AI is product-aware, ensuring that AI-generated responses for a specific product only use content tagged to that product, preventing cross-contamination.
The section of this article above explains which content can be unique by product and which settings remain shared across the organization. In general, product-specific documentation and presentation can be separated, while items such as organization branding, integrations, subscribers, conversations, accounts, and NDAs remain global.
2. Separate SafeBase Trust Centers (organizations)
Create completely separate Trust Centers with distinct URLs
Provide greater separation between each product or business area
Require separate administration and additional DNS coordination for each Trust Center
May involve more operational overhead, but can be appropriate when each experience needs to be fully independent
Requires a second domain (two orgs cannot have the same domain)
One Drata account can only be connected to one SafeBase org. So you could not connect 1 Drata account to multiple SafeBase orgs (meaning manual loading of content required)
Reach out to your account manager to discuss which option is best for you. Both incur additional charges.